Browsing Library by Subject "academic libraries"
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Improving Interaction in Online Liaison Services through Skype
(IGI Global, 2015-01)This article describes a pilot project of enhanced virtual reference services through a multifaceted model of services that includes the addition of Skype reference. The project was created as a response to a growing need ... -
Informal Screencasting: Results of a Customer-Satisfaction Survey with a Convenience Sample
(Emerald, 2011-09-01)Purpose: Informal screencasting (i.e., capturing your actions on a computer screen with the goal of showing others how to accomplish tasks on a website or in a given software environment) is defined and described. ...