The Road Less Traveled: The Moderating Effects Of Relational Coordination On The Relationships Among Human Capital, Employee Behaviors And Performance
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This dissertation studies the micro-foundations of Strategic Human Resource Management by examining the relationships between human capital, employee behaviors, relational coordination, and performance among individuals within a firm. Multilevel modeling is used to empirically investigate and find evidence for the mediated relationship among human capital, in-role and extra-role behaviors and performance for a sample of 126 registered nurses from a large surgical care hospital in the southwestern United States. To the Strategic Human Resource Management framework, this dissertation also introduces an element of social capital, role-coordination among the registered nurses and others performing the same job, in the same work group, and with other individuals and work groups which are critical to successful performance of their jobs. This relational coordination is found to moderate the relationships among human capital and performance and human capital and behaviors, thus establishing the importance of role relationships in the workings of an organization.