TRS 2000 vision : a plan for the future
Abstract
This changing society places new demands upon TRS and while we have an excellent reputation
for service, we must always seek ways to improve. We must improve our skills and enhance the
resources used to deliver a service that is heralded for its excellence. TRS 2000 is our way of
addressing these challenges. It is an initiative to review service delivery, business practices, use
of technology, our organizational structure and corporate culture. From this review comes
recommendations for improved service to our members and annuitants through the
implementation of changes to the processes and resources used to deliver this service. Indeed,
someone has observed that the best way to plan for the future is to create it!
The following pages outline a broad vision for the future of TRS. It explains planned
improvements in service delivery, expanded services, technological improvements, and revisions
to our organizational structure to make it stronger and more efficient.