Show simple item record

dc.contributor.authorFay, Cara L.en_US
dc.date.accessioned2011-10-11T20:48:36Z
dc.date.available2011-10-11T20:48:36Z
dc.date.issued2011-10-11
dc.date.submittedJanuary 2011en_US
dc.identifier.otherDISS-11282en_US
dc.identifier.urihttp://hdl.handle.net/10106/6166
dc.description.abstractThis study examined the differences in emotional labor efforts between men and women. Emotional labor refers to the incongruity between experienced emotions and displayed emotions. This "faking" or "acting" that takes place during emotional labor has been found to be correlated with negative work-related outcomes such as job satisfaction, burnout, turnover intentions, and decreased work performance. These outcomes can cost organizations millions of dollars in terms of lost revenue, innovation, and employee-related expenses. Likewise, these outcomes can cost individuals greatly in terms of physical, mental, and emotional well-being. The study sought to experimentally examine how emotional labor differs by gender. It was expected that typically feminine emotional displays would require more emotional labor effort than typically masculine emotional displays - across both male and female participants. This was tested using four conditions: optimistic display condition, flat display condition, sympathetic display condition, and control condition. It was expected that more emotional labor would be exerted in the optimistic, flat, and sympathetic display conditions than the control. Additionally, interactions between conditions, gender, and gender identity were expected.en_US
dc.description.sponsorshipKenworthy, Jared B.en_US
dc.language.isoenen_US
dc.publisherPsychologyen_US
dc.titleGender Differences In Emotional Laboren_US
dc.typePh.D.en_US
dc.contributor.committeeChairKenworthy, Jared B.en_US
dc.degree.departmentPsychologyen_US
dc.degree.disciplinePsychologyen_US
dc.degree.grantorUniversity of Texas at Arlingtonen_US
dc.degree.leveldoctoralen_US
dc.degree.namePh.D.en_US


Files in this item

Thumbnail


This item appears in the following Collection(s)

Show simple item record