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Induced emotions on shoot decisions
(2017-04-24)
The purpose of this experiment was to examine the effect of emotion on shoot decision bias. Student participants from The University of Texas at Arlington were randomly assigned to one of five emotion induction conditions ...
The Role of Emotions and Collective Satisfaction in the Customer Journey from Service Experience to Customer Engagement
Service providers serving business customers face some unique challenges in assessing and building customer satisfaction. These challenges arise when service providers have to deal with a team or a group of people within ...