Browsing Department of Management by Author "Lavelle, James"
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CUSTOMER MISTREAMENT, THIRD PARTY OBSERVERS, AND EMOTIONAL LABOR: AN EXPLORATION OF THE PHENOMENON OF BREAKING CHARACTER
Taylor, Nicolina LeeAnn; 0000-0002-8871-2330 (2022-06-27)The emotional labor literature is vast and complex. Overwhelmingly, most studies focus on surface acting and deep acting. Breaking character, expressing true, negative emotions to a customer, is understudied, despite ... -
THE POWER OF GOOD: MICRO LEVEL OUTCOMES FROM CORPORATE SOCIAL RESPONSIBILITY AND SOCIAL MISSION ORIENTATION
McDaniel, Michael Darin (2021-03-26)What happens to employees on an individual level when they see their organization doing good things for society? Whether the manifestation of good be in the form of corporate social responsibility (CSR) or social mission ...