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CUSTOMER MISTREAMENT, THIRD PARTY OBSERVERS, AND EMOTIONAL LABOR: AN EXPLORATION OF THE PHENOMENON OF BREAKING CHARACTER
(2022-06-27)
The emotional labor literature is vast and complex. Overwhelmingly, most studies focus on surface acting and deep acting. Breaking character, expressing true, negative emotions to a customer, is understudied, despite ...
THREE ESSAYS EXAMINING ORGANIZATIONAL INFLUENCES ON EMPLOYEE IDENTITY CONSTRUCTION
(2022-08-15)
Identity consists of the roles and expectations individuals use to define their self. My dissertation examines the effects of individual perceptions around how identities are constructed in organizations on employee outcomes, ...
Shah-Dissertation2020-HumanCapitalOfUpperEchelons
(2020-09-04)
My dissertation studies strategic change in the context of digital transformation and the role of organization’s upper echelons (specifically the human capital of TMTs and CEOs) in predicting digital transformation. I ...
Predictors of Organizational Decoupling in the Context of Corporate Sustainability
(2020-08-11)
The gap between what firms say and what they do is referred to as organizational decoupling. Despite the fact that decoupling is a widespread phenomenon, there is a paucity of empirical studies that have examined individual ...
EARNINGS MANAGEMENT IN RESPONSE TO FAIR TREATMENT: THE ROLES OF ORGANIZATIONAL IDENTITY AND MORAL IDENTITY
(2022-05-04)
Fraud continues to be an issue that organizations face globally, losing an estimated 5% of annual revenue for a total of $4.5 trillion globally. However, fraudulent behavior is difficult to study due to the unacceptable ...
Artificial Intelligence (AI) in Employee Selection: How Algorithm-Based Decision Aids Influence Recruiters’ Decision-Making in Resume Screening
(2022-08-16)
With the development of artificial intelligence (AI), algorithm-based decision aids have been adopted by more and more organizations to help recruiters and hiring managers screen and review job candidates. This dissertation ...
THE POWER OF GOOD: MICRO LEVEL OUTCOMES FROM CORPORATE SOCIAL RESPONSIBILITY AND SOCIAL MISSION ORIENTATION
(2021-03-26)
What happens to employees on an individual level when they see their organization doing good things for society? Whether the manifestation of good be in the form of corporate social responsibility (CSR) or social mission ...
International Compensation: An Examination of the Relationship Between Societal Culture and Preferred Compensation Policies
(2020-06-08)
In my thesis, I review the research literature on the influence of national culture on reward preferences and compensation practices. I first review the major models of culture used to
examine reward practices and then ...
EMOTIONAL DEMANDS-ABILITIES (ED-A) FIT, EMOTIONAL LABOR, AND RESOURCE DEPLETION
(2020-08-03)
Perceived emotional demands-abilities (ED-A) fit, defined as a perception of the congruence or fit between emotional demands of a job and abilities to fulfill these demands (Diefendorff, Greguras, & Fleenor, 2016), has ...
US AND THEM: THE IMPACT OF DIFFERING FOUNDER MINDSETS ON FIRM STRATEGIC ORIENTATION
(2020-08-19)
Historically, small business founders were assumed to be motivated by profit-maximization. Today, we understand that founders also have non-economic goals for starting a business, including furthering their family legacy. ...