Browsing PhD Dissertations - DO NOT EDIT by Author "Taylor, Nicolina LeeAnn"
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CUSTOMER MISTREAMENT, THIRD PARTY OBSERVERS, AND EMOTIONAL LABOR: AN EXPLORATION OF THE PHENOMENON OF BREAKING CHARACTER
Taylor, Nicolina LeeAnn; 0000-0002-8871-2330 (2022-06-27)The emotional labor literature is vast and complex. Overwhelmingly, most studies focus on surface acting and deep acting. Breaking character, expressing true, negative emotions to a customer, is understudied, despite ...