Browsing Dissertations & Theses by Author "Abualsamh, Ryan Rashad"
Now showing items 1-1 of 1
-
WHEN YOUR EXPERIENCE DEPENDS ON OTHERS: THE EFFECT OF GROUP-SERVICES ON CUSTOMER SATISFACTION
Abualsamh, Ryan Rashad; 0000-0002-2566-2727 (2017-11-01)Previous research on customer-to-customer interactions studied the interactions between customers who are present in the same service environment. The interactions in these studies are not planned; they occur by chance, ...