Browsing PhD Dissertations - DO NOT EDIT by Author "Ghahghaei, Azam Ghazal"
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The Role of Emotions and Collective Satisfaction in the Customer Journey from Service Experience to Customer Engagement
Ghahghaei, Azam Ghazal; 0000-0002-2874-5472Service providers serving business customers face some unique challenges in assessing and building customer satisfaction. These challenges arise when service providers have to deal with a team or a group of people within ...