An Empirical Examination Of The Influence Of Information Technology And Trust On Supply Chain Dyad Relationships And Performance

Abstract

Reacting to increased competition, companies are adopting inter-organizational information systems (IOS) that share information across the supply chain partners. This sharing requires trust. To better understand the phenomenon of trust between partners, we develop an integrated model of trust in supply chains with theoretical underpinnings of transaction cost economics and environmental factors like Information Technology and Power. The framework also takes into consideration; the association between trust and final outcome measures such as performance and satisfaction through supply chain relationship. By assessing the interconnectedness of trust in inter-organizational information systems, with environmental factors, our research model will help researchers as well as practitioners develop a more comprehensive and holistic understanding of factors contributing to supply chain success.